RAQ (Rarely Asked Questions) in e-Government

"Designing mutual-aid model for RAQ (Rarely Asked Question) in e-Government: Practical use of anonymity" publicat per Akiko Orita, la japonesa que vaig conèixer a la sessió que parlava d'identitat i en Josomid a e-society, planteja la importància de mantenir l'anonimat alhora de plantejar alguns temes en els afers públics. Potser té raó de ser. Jo fins ara havia sentit dir a polítics que defensen el eGovernment que la participació pública, per ser responsable ha de ser amb identitat.

Crec que és un bon debat analitzar els pros i els contres.

Aquest és el plantejament de Akiko Orita:

"To ensure the availability of e-Government, it is necessary to handle diversity of administrative cases properly. This paper proposes RAQ (Rarely Asked Questions) to cover minor, non-conforming cases which are overlooked. We focused on effects of anonymity to prevent prejudice and to decrease the barrier to join. We did case study on non-conforming case in Japan, treating four kinds of mutual-aid on the Internet. As a result, we discovered that unofficial ways of information sharing are more effective to solve problems than official ways .The process to solve problems itself plays a role of covering diversity of cases, which are not aggregated to FAQ.

Thus, we led RAQ, instead of FAQ. RAQ contains details of problems and empathy among people concerned. We argue that to ensure to RAQ functions in e-Government, it is necessary not only to make the best use of unofficial, informal mutual-aids but also promote information disclosure to be referred."